We ship you a loaner Helix® or HX guitar processor within one business day (within U.S. only), which you return once you’ve received your repaired Helix/HX—all at no cost to you.
Helix/HX Service Plus Advanced Replacement may be purchased at any time, regardless of warranty status. This program is also included as part of the Service Plus Extended Warranty Level 2. Terms and conditions, found here, apply to all warranty transactions.
Once purchased, requires a 15-day waiting period for the program to go into effect.
The Helix®/HX Service Plus Warranty Program provides the best way to protect your Helix/HX guitar processor investment. In addition to extending your Helix/HX product’s factory warranty for up to three years beyond its expiration, Helix/HX Service Plus plans include free UPS Ground shipping within the U.S. to and from Line 6—and Level 2 coverage also includes Expedited Turnaround Time and Helix/HX Service Plus Advanced Replacement (also available separately).
NOTE: Level 1 and Level 2 Helix Service Plus Extended Warranties must be purchased before the expiration of either your original factory warranty, extended factory warranty, or previously purchased Service Plus Extended Warranties. Advanced Replacement does not qualify as a previously purchased Service Plus Extended Warranty. Used purchases require a copy of the receipt from original sale. Refurbished, blemished, or scratch and dent purchases do not qualify. Terms and conditions apply to any warranty transaction. You can find them here.